- Do you accept phone orders?
Yes, we do. Call us the customer service at 089503045185
Or reach us via Blackberry PIN: 51FD8316
- How can I track my order?
We will send you the tracking number after sending it to you.
- What if the item I am looking for is not shown on the website?
If an item is not shown on the website any longer, then it might be the case that we no longer have any stock. You may call our customer service at 089503045185 to check availability of an item. If possible, please provide us with an item name or number.
- Can I modify or cancel my order?
Yes, please inform our customer service as soon as possible. We are only able to modify or cancel if you inform us at 10pm the latest at the day when you placed your order. "OR" The last time you can modify or cancel your order is at 10pm at the day when you placed your order.
- Do you have a TheSpot catalog?
The Spot does not have a catalog. You may purchase The Spot merchandise at Ranch9 9 Supermarket in Grand Indonesia or Kinokuniya bookstore in Plaza Indonesia, Gramedia in Grand Indonesia or Pondok Indah Mall (also include floor#) or by ordering online atthespot.co.id
- How quickly do you ship?
If your location is within the Jakarta Dki area, shipping takes about 1-2 working days. If you'd like a specific time or expedited handling, please notify our customer service.
- How can I pay for my order?
- What if my credit card is denied?
You will receive an error message immediately if there is a problem with processing your credit card. You'll have the opportunity to enter a new card number if this happens
- How can I return or exchange my merchandise?
We're sorry that we cannot offer you with returns or exchanges.
- How do I contact you?
Phone number: 089503045185